Frequently Asked Questions
Everything you need to know about your musical journey with Alamo Music.
What is the standard shipping time for instruments?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location and the size of the instrument.
Do you offer financing options for high-end gear?
Yes, we partner with several financing providers to offer flexible monthly payment plans, allowing you to bring home your dream instrument today.
What is your return policy for online purchases?
We offer a 30-day return window for most items. Instruments must be returned in their original condition with all included packaging and accessories.
Are your instruments inspected before they are shipped?
Absolutely. Every guitar, piano, and instrument undergoes a professional multi-point inspection and setup by our in-house technicians before leaving our warehouse.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and customs duties are calculated at checkout based on the destination.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.