Returns & Exchanges

At Alamo Music, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on most items. If your gear isn't the perfect fit, we are here to help you find the right instrument or provide a full refund.

Return Process

• 1.
  Request Authorization

  Contact our customer service team via email or phone to receive a Return Merchandise Authorization (RMA) number before shipping your item back.

• 2.
  Pack Your Gear

  Carefully repackage your item in its original factory packaging, including all manuals, cables, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or your own insured label to the box and drop it off at the designated carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item to verify its condition, we will process your refund or exchange within 3-5 business days.